Customer Service Coordinator – Sony Corporation of America Careers



Job Title
Customer Service Coordinator
Reference Number
SCA00000177
Job Location
United States / New Jersey / Paramus
Required Travel
No Travel

Job Description

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Corporation, based in Tokyo, Japan. Sony’s principal U.S. businesses include Sony Electronics Inc., Sony Mobile Communications (USA) Inc., Sony Interactive Entertainment LLC., Sony Pictures Entertainment Inc., Sony Music Entertainment, and Sony/ATV Music Publishing LLC. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth.

Position Summary

Sony Corporation of America is looking for a Customer Service Coordinator to join the Sony Rewards team. Sony Rewards is an online loyalty program that rewards Sony’s most loyal customers. This position will also support Sony/PlayStation Card and Wheel of Fortune. The Customer Service Coordinator will interact daily with the call center team.

Responsibilities

  • Prepare WOF monthly report, including call/email volume and reasons for contact
  • Communicate details WOF Sweepstakes to the CS Team
  • Verify SPIN ID’s sent from ESG, as needed
  • Maintain and update Email templates WOF/ SR
  • Maintain CS action log
  • Maintain Points Matrix/ WOF sweepstakes log
  • Handling agent tickets or other correspondence (either internal or external)
  • Processing Customer Returns/Mis-shipments/Tracking
  • Troubleshooting and reporting bugs/defects reported by call center
  • Update Call Center processing document (knowledge base), as necessary
  • Responding to customer emails via the call center email system, for specific instances
  • Process customer Purchase Credits
  • Process movie ticket uploads
  • Identify and escalate to management any areas of agent inefficiency or improper process adherence

Qualifications

  • Minimum of 2 years customer service related experience, to include working with a call center
  • Bachelors’ degree is preferred
  • Proficient knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)
    • Experience with SalesForce is a plus
  • Strong interpersonal skills
  • Strong oral and written skills
  • Attention to detail
  • Strong organizational skills
  • All candidates must be authorized to work in the USA……..Read More>>

Source:- sony